Last updated: 27 August 2026

Phonejet ("Phonejet", "we", "us" or "our") operates the website
https://phonejet.store and the related online store, content, features, products
and services (together, the "Services"). Our store is hosted by Shopify, which
enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose and protect your
personal information when you visit or use the Services, place an order, contact
us or otherwise interact with Phonejet. If there is a conflict between this
Privacy Policy and our Terms of Service regarding the collection, use or
disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. It is important that the information
we hold about you is accurate and current, so please contact us if your personal
information changes.

1. Who Is Responsible for Your Personal Information

For the purposes of applicable UK data protection law, Sharp Gennady Michael,
trading as Phonejet, is the data controller of the personal information
described in this Privacy Policy.

Our contact details are:

Phonejet
Website: https://phonejet.store
Email: support@phonejet.store
Phone: +44 7462 261077
Address: 67 Mazurek Way, Swindon, SN25 1RF, United Kingdom

2. Personal Information We Collect

The personal information we collect depends on how you interact with the
Services and may include:

Contact information, such as your name, email address, telephone number, billing
address and delivery address.

Order and transaction information, such as the products you view, add to your
basket or purchase; order history; delivery information; returns; refunds;
cancellations; payment status and transaction details.

Payment information. Payments are processed by Shopify and the payment providers
made available at checkout. We generally do not receive or store your complete
payment card details, although we may receive limited billing information,
payment confirmation and transaction details.

Account information, such as your login details, saved addresses, preferences
and account settings, if you choose to create an account.

Communications, including information you provide when you contact us, submit an
enquiry, request support, make a complaint or communicate with us about an
order.

Device and technical information, such as your IP address, browser type, device
type, operating system, network information, unique identifiers and cookie
information.

Usage information, such as pages viewed, links clicked, searches, browsing
activity and how and when you interact with the Services.

Marketing preferences, including whether you have agreed to receive marketing
and how you interact with marketing messages.

Please do not provide us with sensitive personal information unless we
specifically request it and it is necessary for a lawful purpose.

3. How We Collect Personal Information

We may collect personal information:

Directly from you, including when you browse our store, create an account, place
an order, subscribe to marketing, contact us, request a return or otherwise
provide information to us.

Automatically, through cookies, pixels, server logs and similar technologies
when you use the Services.

From service providers, such as Shopify, payment processors, fraud prevention
providers, Royal Mail and technical or customer support providers.

From business and marketing partners, but only where permitted by applicable law
and, where required, with your consent.

4. How We Use Personal Information and Our Lawful Bases

We process personal information only when we have a lawful basis to do so.
Depending on the circumstances, we may rely on the following lawful bases:

Performance of a contract: to process payment, confirm and fulfil your order,
arrange delivery, provide order updates, manage your account, handle returns or
refunds and provide the products or services you request.

Legal obligation: to maintain tax and accounting records, comply with consumer
protection and data protection requirements, respond to lawful requests and meet
other legal or regulatory obligations.

Legitimate interests: to operate and improve our store, provide customer
support, keep the Services secure, prevent fraud and misuse, understand store
performance, protect our legal rights and manage our business efficiently. We
rely on this basis only where our interests are not overridden by your rights
and freedoms.

Consent: to send certain direct marketing communications and to use
non-essential cookies or similar technologies where consent is required. You may
withdraw your consent at any time.

We may use your personal information to:

- provide, operate, maintain and improve the Services;
- process payments and fulfil, deliver, return, exchange, cancel or refund
  orders;
- communicate with you about orders, accounts, enquiries, complaints, updates
  and customer support;
- personalise your shopping experience and remember your preferences;
- detect, investigate and prevent fraud, abuse, security incidents and unlawful
  activity;
- comply with applicable laws, legal processes and regulatory requirements;
- establish, exercise or defend legal claims and enforce our terms and policies;
  and
- send marketing communications or measure advertising performance where
  permitted by law and, where required, with your consent.

If we need personal information to enter into or perform a contract with you and
you do not provide it, we may be unable to process or fulfil your order.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate
the store, remember your choices, keep your basket and checkout working, protect
the Services, understand site usage and, where enabled, provide analytics or
advertising.

Essential cookies are necessary for the website and checkout to function. Where
required by law, we will ask for your consent before using non-essential
analytics or advertising cookies. You can manage your choices through our cookie
banner or your browser settings. Blocking some cookies may affect how parts of
the Services work.

6. Marketing Communications

We may send you marketing communications where you have consented or where
otherwise permitted by law. You can unsubscribe at any time by using the
unsubscribe link in a marketing email or by contacting us at
support@phonejet.store.

Opting out of marketing will not stop essential service messages, such as order
confirmations, delivery updates, security notices or responses to your
enquiries.

7. How We Share Personal Information

We may disclose personal information where reasonably necessary to the following
recipients:

Shopify, which hosts our online store and provides ecommerce and checkout
services.

Payment processors, banks and fraud prevention providers involved in authorising
payments and protecting transactions.

Royal Mail, which delivers orders and processes returns, and which requires your
name and delivery address.

Technology and professional service providers, such as hosting, cloud storage,
IT support, customer support, analytics, accounting, legal and insurance
providers.

Marketing and advertising providers, where we use their services and where
sharing is permitted by law and subject to any required consent.

Government bodies, regulators, courts, law enforcement authorities or other
parties where disclosure is required or permitted by law, necessary to protect
rights or safety, or needed to establish, exercise or defend legal claims.

A buyer, investor or successor organisation in connection with a proposed or
completed sale, merger, restructuring or transfer of all or part of our
business, subject to appropriate confidentiality and data protection measures.

We may also share information when you direct us to do so or give us permission.
We do not sell your personal information in exchange for money.

8. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal
information about your access to and use of the Services so that it can provide
and improve its platform, checkout, security and related services. Information
submitted through our store may be transmitted to Shopify and other service
providers, including providers located outside the United Kingdom.

In some situations, Shopify may act as an independent data controller for its
own purposes. You can learn more by reading the Shopify Consumer Privacy Policy
at https://www.shopify.com/legal/privacy/consumers and by visiting Shopify's
privacy portal at https://www.privacy.shopify.com/.

9. International Transfers

Some of our service providers, including Shopify, may store or process personal
information outside the United Kingdom. Where personal information is
transferred internationally, we take steps to ensure that an appropriate level
of protection applies.

Where required, transfers are made using recognised safeguards, such as UK
adequacy regulations, the UK International Data Transfer Agreement, the UK
Addendum to approved standard contractual clauses, or another lawful transfer
mechanism. You may contact us for more information about the safeguards relevant
to your personal information.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the
purposes described in this Privacy Policy, including to provide the Services,
maintain business and transaction records, meet legal, tax and accounting
requirements, resolve disputes, prevent fraud and enforce our agreements.

Retention periods depend on the type of information and the reason it was
collected. Order, payment and accounting records may be kept for the period
required by applicable UK law, which can generally be up to six years. We may
keep information for longer where necessary for an ongoing dispute, legal claim,
investigation or legal obligation. When information is no longer required, we
will delete or anonymise it where reasonably practicable.

11. Security

We use reasonable administrative, technical and organisational measures designed
to protect personal information against accidental or unlawful loss, misuse,
unauthorised access, alteration or disclosure. However, no internet transmission
or storage system is completely secure, and we cannot guarantee absolute
security.

You are responsible for keeping any account password confidential. Please do not
send payment card details or other sensitive information through ordinary email.

12. Third-Party Websites and Services

The Services may contain links to websites, applications or platforms operated
by third parties. We do not control and are not responsible for their privacy,
security or content. If you follow a third-party link, please review that
party's privacy notice before providing personal information.

13. Children's Information

The Services are not directed to children, and we do not knowingly collect
personal information from children under the age at which they may lawfully
provide it. If you are a parent or guardian and believe that a child has
provided personal information to us, please contact us so that we can review
and, where appropriate, delete it.

14. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal limitations, you
may have the right to:

- be informed about how your personal information is used;
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete personal information;
- ask us to delete your personal information;
- ask us to restrict how we use your personal information;
- object to processing based on legitimate interests or to direct marketing;
- receive certain personal information in a structured, commonly used and
  machine-readable format and ask for it to be transferred where applicable;
- withdraw consent at any time where processing is based on consent; and
- complain to the Information Commissioner's Office.

To exercise a right, email support@phonejet.store. We may need to verify your
identity before completing a request. We will respond within the time required
by applicable law. These rights are not absolute, and we may refuse or limit a
request where the law allows us to do so; if this happens, we will explain the
reason.

15. Data Protection Complaints

If you have a concern or complaint about how we use your personal information,
please email support@phonejet.store with the subject line "Data Protection
Complaint". Please include enough information for us to understand and
investigate your concern.

We will acknowledge your complaint within 30 days, investigate it appropriately
and communicate the outcome without undue delay, in accordance with applicable
UK data protection requirements.

If you are not satisfied with our response, you may complain to the UK's
independent data protection regulator:

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

You may also have the right to complain to another competent data protection
authority if you live outside the United Kingdom.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our
practices, services, technology, legal requirements or other operational
reasons. We will publish the updated version on this page, change the "Last
updated" date and provide any additional notice required by law.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a data
protection right or wish to make a complaint, contact us at:

Phonejet
Website: https://phonejet.store
Email: support@phonejet.store
Phone: +44 7462 261077
Address: 67 Mazurek Way, Swindon, SN25 1RF, United Kingdom