Last updated: 27 August 2026

At Phonejet we want you to be satisfied with your purchase. This Refund Policy
explains how returns, cancellations and refunds are handled for orders placed
through https://phonejet.store.

This policy is in addition to, and does not limit, any rights you have under
applicable consumer law.

1. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order.

For a change-of-mind return made under our voluntary 30-day policy, the item
must:

- be unused and in the same condition in which you received it;
- include its original packaging, manuals, accessories and parts; and
- be accompanied by your order number or other proof of purchase.

Different conditions may apply where you exercise a statutory cancellation
right. During the statutory cancellation period you may inspect an item in the
same way you reasonably could in a shop. We may reduce the refund only where
permitted by law, if handling beyond what is necessary has reduced the item's
value.

2. UK Right to Cancel an Online Order

If you are a UK consumer, you normally have the right to cancel an online order
without giving a reason by notifying us within 14 days after receiving the
goods. After notifying us, you normally have a further 14 days to send the goods
back.

To exercise this right, email support@phonejet.store with a clear statement that
you wish to cancel, together with your name and order number.

Where the statutory right to cancel applies, we will refund the price paid and
the cost of our standard delivery option. As all our UK delivery is free, no
delivery charge arises.

Our voluntary 30-day policy sits on top of this statutory right. It does not
replace or reduce it.

3. Return Postage - We Pay

Phonejet pays return postage on all returns from within the United Kingdom.
This applies whether the item is faulty, damaged, incorrect, or you have simply
changed your mind.

Once your return request has been reviewed, we will provide a prepaid return
label or arrange another return method at no cost to you. Please use the return
method we provide and keep your proof of postage.

Return costs arranged independently, without our prior approval, may not be
reimbursed unless required by law.

Phonejet does not charge a restocking fee, return handling fee or refund fee.

4. How to Start a Return

Before sending an item back, contact us at support@phonejet.store and provide:

- your full name and order number;
- the product you wish to return;
- the reason for the return; and
- clear photographs if the item is damaged, faulty or incorrect.

We will reply within 1 business day with return instructions. Please do not send
a return to any address other than the one confirmed in our instructions, as
this may delay processing.

Unless we tell you otherwise, the return address is:

Phonejet
67 Mazurek Way
Swindon
SN25 1RF
United Kingdom

5. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty or
incorrect, contact us as soon as you can at support@phonejet.store with your
order number and clear photographs of the item and packaging.

Contacting us promptly helps us investigate delivery issues quickly, but it does
not reduce or replace your statutory consumer rights. Depending on the
circumstances and your legal rights, we may offer a refund, replacement or
repair.

Your rights under the Consumer Rights Act 2015 are unaffected by this policy.

6. Items Not Eligible for Return

None. Every item we sell can be returned under this policy.

We do not stock personalised goods, hygiene-sensitive sealed goods, digital
products or gift cards, so the statutory exceptions that would normally apply to
those categories do not arise.

This policy does not cover items damaged through misuse, accidental damage or
normal wear and tear after delivery. This does not remove any legal remedy
available for goods that were faulty, damaged, misdescribed or incorrect when
you received them.

7. Refund Process

Once we receive and inspect your return, we will notify you whether the refund
has been approved and whether any lawful deduction applies.

If approved, we aim to issue the refund within 5-10 business days to your
original payment method. Where applicable law sets a shorter or specific
deadline, we will comply with that deadline. For UK statutory cancellations,
refunds will be issued no later than 14 days after we receive the returned goods
or acceptable evidence that they were sent back.

Your bank, card issuer or payment provider may require additional time to
display the refund in your account.

8. Exchanges

If you want a different product, model or colour, contact us first. Where an
exchange is not available, the quickest option is usually to return the item and
place a new order.

9. Order Cancellations Before Dispatch

If you want to cancel an order before it has been dispatched, contact us as soon
as possible. We will try to stop the shipment, but we cannot guarantee
cancellation once packing has begun. If the order has already been dispatched,
the return rules above will apply.

10. Contact Us

For questions about a return, cancellation or refund, contact:

Phonejet
Email: support@phonejet.store
Phone: +44 7462 261077
Address: 67 Mazurek Way, Swindon, SN25 1RF, United Kingdom
Website: https://phonejet.store
Support hours: Monday to Friday, 9:00-17:00 UK time