Last updated: 27 August 2026

This Shipping Policy explains how Phonejet processes and delivers orders placed
through https://phonejet.store.

1. Shipping Locations

We ship to eligible addresses within the United Kingdom only. We do not
currently offer international shipping.

Available delivery options are determined by the delivery address entered at
checkout.

2. Dispatch Origin and Order Fulfilment

All orders are processed, packed and dispatched directly by Phonejet from:

Phonejet
67 Mazurek Way
Swindon
SN25 1RF
United Kingdom

Phonejet holds its own stock and fulfils orders directly. We do not use a
third-party fulfilment provider. We remain responsible for order processing,
customer service, delivery issues, approved returns and refunds.

Every order is checked by hand before it is packed.

3. Order Processing

Orders are normally processed within 1-2 business days after payment has been
successfully confirmed.

Orders placed before 12:00 UK time on a business day begin processing the same
day. Business days are Monday to Friday and exclude UK bank holidays. Orders
placed at weekends or on bank holidays begin processing on the next business
day.

Processing may take longer during unusually busy periods, or where we need to
verify order or delivery information. If there is a significant issue affecting
your order, we will contact you using the details provided at checkout.

4. Estimated Delivery Time

Standard delivery normally takes 3-5 business days after dispatch. Together with
processing time, the usual estimated total is 4-7 business days from the date
the order is placed.

Delivery times are estimates rather than guaranteed arrival dates, unless we
expressly agree a specific delivery date or period with you. Deliveries to some
locations may require additional time.

Where no different delivery period has been agreed, we will deliver without
undue delay and no later than 30 days after the order is placed, as required by
applicable UK consumer law.

5. Shipping Fees

Free UK delivery on all orders. There is no minimum order value and no delivery
surcharge is added at checkout.

If an optional paid delivery service becomes available in future, its cost will
be clearly displayed at checkout before payment.

6. Carrier and Tracking

All orders are sent with Royal Mail on a tracked service.

Once your order has been dispatched, we will send a shipping confirmation email
containing your tracking number. Tracking information may take a short time to
become active after Royal Mail receives the parcel.

7. Delivery Address

Please make sure that your name, delivery address, postcode and contact details
are complete and accurate before placing your order.

If you need to change your delivery address, contact us immediately at
support@phonejet.store. We will try to make the change, but we cannot guarantee
that an address can be updated once an order has entered processing or been
dispatched.

Phonejet is not responsible for delays caused by incomplete or inaccurate
address information supplied by the customer. If a parcel is returned to us as
undeliverable, we will contact you to arrange the next steps and will advise you
of any additional delivery charge before reshipping.

8. Delays

We aim to deliver within the stated timeframe, but delays may occasionally occur
because of severe weather, carrier disruption, strikes, unusually high order
volumes or other events outside our reasonable control.

If your order has not arrived by the end of the estimated delivery period,
contact us at support@phonejet.store with your order number. We will review the
tracking information and work with Royal Mail to investigate.

Nothing in this section limits your statutory rights where an order is not
delivered within an agreed or legally required timeframe.

9. Lost or Missing Parcels

Phonejet remains responsible for the parcel until it is delivered to you, or to
a person or safe location you have authorised.

If tracking has not updated for an unusual period, or shows the parcel as
delivered but you cannot locate it, please check the delivery location and any
delivery instructions, then contact us promptly. We will investigate with Royal
Mail and arrange an appropriate resolution where the parcel is confirmed lost or
incorrectly delivered.

10. Damaged or Incorrect Orders

Please inspect your order when it arrives. If the parcel or product is damaged,
or you receive the wrong item, contact us as soon as possible at
support@phonejet.store with your order number and clear photographs of the item
and packaging.

Please also review our Refund Policy for information about returns, replacements
and refunds. Reporting a delivery issue promptly helps us investigate it, but
does not reduce your statutory consumer rights.

11. Contact Us

For questions about shipping, delivery or tracking, contact:

Phonejet
Email: support@phonejet.store
Phone: +44 7462 261077
Address: 67 Mazurek Way, Swindon, SN25 1RF, United Kingdom
Website: https://phonejet.store
Support hours: Monday to Friday, 9:00-17:00 UK time